Refund & Cancellation Policy
At Digital Marketing Maximum, we are committed to extreme customer focus, transparent partnerships, and measurable digital growth. Please review our service refund and cancellation guidelines below.
Our Commitment to Customer Satisfaction
Unlike generic agencies, Digital Marketing Maximum allocates a dedicated personal manager to every project, conducts thorough pre-sale audits, and demonstrates clear strategies before execution. Because digital marketing, campaign setup, and custom development require immediate allocation of professional labor, research tools, and creative resources, our refund policy is structured fairly around project milestones and service delivery stages.
1. Pay-Per-Click (PPC) & Paid Media
Applies to Google Ads (Search, Display, YouTube), Bing, Meta (Facebook/Instagram), TikTok, Snapchat, X, and LinkedIn campaigns:
- Third-Party Ad Spend: Payments made directly to advertising networks (Google, Meta, TikTok, etc.) are strictly non-refundable by Digital Marketing Maximum.
- Management Fees: If you cancel before campaign setup, keyword research, or ad creation begins, a 100% refund of management fees applies.
- Once campaign architecture, tracking setup, or ad copy creation has commenced, management fees for the current billing cycle are non-refundable.
2. SEO & Social Media Marketing
Applies to ongoing Search Engine Optimization (SEO), content marketing, and organic Social Media Management (SMM) packages:
- Monthly Retainers: Because resources, technical audits, keyword research, and content schedules are allocated upfront each month, payments for active monthly retainers are non-refundable once work has started.
- Future Billing Cycles: You may pause or cancel upcoming monthly renewals at any time by providing at least 7 business days' written notice prior to your next billing date.
3. Web Development & Landing Pages
Applies to custom website design, WordPress development, eCommerce builds, and conversion landing pages:
- Pre-Design Cancellation: Full refund (less payment gateway processing fees) if canceled within 48 hours of deposit and before wireframing or design begins.
- Design & Development Stage: Once initial mockups or staging environments are presented, deposits are non-refundable.
- Launch & Handover: No refunds are issued once final code is approved, tested, or deployed to your live hosting server.
4. Digital Strategy, Audits & Email
Applies to paid Digital Strategy & Analysis documentation, competitor research, and automated Email Marketing setups:
- Free Audits: Our promotional Free SEO & Strategy Audits carry no cost or obligation.
- Paid Deliverables: Because strategic blueprints, competitor data, and email automation sequences are intellectual property delivered upon completion, fees are non-refundable once the analysis phase has begun.
5 Non-Refundable Items & Exceptions
To maintain transparency with all clients, refunds cannot be granted under the following circumstances:
- Third-Party Licenses & Costs: Domain registrations, web hosting, premium WordPress plugins/themes, stock media licenses, or paid API integrations purchased on your behalf.
- Client Delays or Inactivity: Projects stalled for more than 30 days due to delayed client feedback, missing credentials, or unprovided content assets.
- Third-Party Platform Actions: Account suspensions, ad disapprovals, or search engine algorithm updates outside of our control (particularly when client-side modifications violate Google, Meta, or platform policies).
- Completed Work & Milestones: Services that have already been rendered, reported on, and delivered according to the agreed project scope.
6 How to Request a Refund or Cancel a Service
We believe in resolving any concern quickly and transparently. If you wish to pause a campaign, cancel a recurring subscription, or request a refund review, please follow these steps:
- Step 1: Contact your assigned Personal Project Manager directly or submit a formal request through our official Contact Us page.
- Step 2: Include your company name, invoice number, service type, and the specific reason for your request.
- Step 3: Our team will review your project status against the milestones completed and respond within 24 to 48 hours.
- Step 4: Approved refunds are processed within 7 to 14 business days and credited back to the original method of payment (minus any non-recoverable payment gateway or wire transfer fees).
Have Questions About Your Project or Billing?
Our team is available 24 hours a day to clarify our policies, review your campaign performance, or assist with your account.